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The Resume of Shae Sprigg
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Hello! My name is Shae Sprigg, and I am an Implementation Engineer and Technical Trainer based in San Diego, CA. I have over 25 years of experience in the technology sector, ranging from coding to spearheading large scale technology projects.
In addition to a can-do attitude, I can also teach – I’ve traveled the country extensively, conducting technical training for corporations such as E*Trade, Franklin Templeton Investments, and Software Answers, with consistently high scores in class evaluations.
I am a highly motivated, process-oriented, strategic thinking, personable professional, with autodidactic tendencies. (And I’m great with adjectives!)
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By The Numbers
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Years: Technical Trainer
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Years: Web Development
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Cups Of Coffee
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Work History
2023 – 2024
DIRECTOR OF IT | DINE TECHNOLOGY | SAN DIEGO, CA
- Systems administrator for the M365 suite, Mimecast, ClickUp, FunctionFox and Restaurant 365
- Identified technological needs, and made recommendations to company decision-makers
- Implemented company wide technology updates and delivered appropriate staff training
- Toast systems analyst – solved complex accounting issues, facilitated client and staff expert training
- Produced detailed training manuals on a wide range of systems and company SOP’s
2021 – 2023
SYSTEM IMPLEMENTATION ENGINEER | SORA PARTNERS | SAN DIEGO, CA
- Responsible for the networking, installation and configuration of Toast POS systems, on-site or via video conference
- Facilitate expert training for restaurant management and staff, from menus to accounting
- Creator and Administrator of the internal “Intranet”; responsible for documenting all company procedures in searchable data
- Creator and Administrator of the company website; monitoring, troubleshooting and updates
- Selected for the “Premium Toast Training” Team, and for the Sora Partners internal training team
2010 – 2016
DIGITAL MARKETING MANAGER | PROMODZ GAMING | SAN DIEGO, CA
- Responsible for conceptualizing and executing marketing strategies
- Website/graphic designer, copywriter, and creator of weekly content across several social media platforms
- Project Manager for branded client orders: Responsible for the go-to-market strategy, budgeting and forecasting, execution and follow up
2005 – 2021
WEBSITE DEVELOPER | LIQUID BLUE DESIGNS | SAN DIEGO, CA
- Consult with clients to perform requirements analysis, illustrate wire frames, and set project milestones
- Create websites, product configurators, logos, and marketing materials for a variety of businesses, organizations and individuals
- Client trainer of the WordPress CMS, creating curriculum and training materials tailored to each specific build
- Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets
2003 – 2005
SOFTWARE TRAINER | SOFTWARE ANSWERS | ORLANDO, FL
- 75% nationwide travel to instruct 4-day on-site software training classes for new clients
- Helped facilitate the post-sale implementation process, to ensure a smooth transition to training
- Configured and re-engineered software to fit the needs and wants of the customer
- Responsible for follow-up and technical support for my assigned client base
2001 – 2003
ELECTRONIC SERVICES TRAINER | RIVER CITY BANK | SACRAMENTO, CA
- Conducted on-site classroom training for internal bank employees and external business customers
- Responsible for implementation of business clientele, throughout the project cycle and into support
- Instrumental in developing and documenting departmental procedures and training manuals
- Received remarkably high scores in class evaluations, averaging 4.8 out of 5
1999 – 2001
TECHNICAL SUPPORT SPECIALIST | E*TRADE SECURITIES | SACRAMENTO, CA
- Provided technical support via phone and email; responsible for troubleshooting and resolving cases
- Recognized as a top performer for consistently exceeding my case quota
- Selected to represent E*Trade on the E*Mobile, traveling across the country to train customers in on-line investing and the E*Trade interface
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My Reviews
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My WORK
BIG BROTHERS BIG SISTERS
FETCH COCKTAILS
TAVOLA MODERNA
STREAMERS SPIRITS
CAR CREDIT RESCUE
FRANK AUTO SERVICE
LOADING DOCK
PROMODZ GAMING
STEGLITZ POWER
LIQUID BLUE DESIGNS
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Notable Accomplishments
PROFESSIONAL
- Developer of a company-wide Intranet and much of its content; knowledgebase, roster, calendar, etc. (Sora Partners)
- Achieved the title of "Corporate Sponsor" through my pro bono work for Big Brothers Big Sisters of San Diego (Liquid Blue Designs)
- Published graphic template author for Envato, with a score of 4.7 out of 5
- While contracted as a digital marketing consultant, I devised a marketing plan that increased event attendance by 110% (Liquid Blue Designs)
- Brokered a deal with Machinima Gaming for a line of signature Xbox controllers, resulting in a 35% revenue increase across the board (ProModz)
- Received consistently high scores in class evaluations, averaging 4.8 out of 5 (River City Bank)
- Recognized twice as a top performer, for consistently exceeding my case quota (E*Trade Securities)
- Selected from thousands of applicants to travel across the country as a representative of E*Trade, facilitating on-line investing training classes in 8 different states (E*Trade Securities)
EXTRACURRICULAR
- Sole organizer and manager of an 80-employee volleyball league (Franklin Templeton, 2 Years)
- Team Captain in the Sacramento Corporate Games (Franklin Templeton, 1 Year)
- Facilitated a 150-person company trip to "Bay To Breakers", a 7.5 mile charity race in San Francisco (E*Trade Securities, 2 Years)
- Raised over $2000 for the Susan G. Komen Foundation with the "Wear Jeans to Work Day" project (River City Bank)